Refund & Cancellation Policy

At Free Hearts Foundation, every contribution matters, and we want you to give with confidence. Donations are processed quickly and securely, and funds may go toward supporting the chosen cause shortly after a donation is made. Your donation goes directly toward the cause you choose to support.

We know questions occasionally come up, and we review every legitimate concern fairly and in good faith. This policy explains when a refund may be available, how recurring (monthly) donations work, and how to reach us if something doesn't look right.

Because donations help real causes — often within a short time of being received — contributions made through Free Hearts Foundation are generally non-refundable once processed. This is consistent with standard practice across major U.S. crowdfunding and charitable-giving platforms, and it allows support to reach the people and causes who need it without delay.

That said, we review refund requests on a case-by-case basis, and we will always look at genuine concerns with care and good faith.

While donations are generally final, we may consider a refund in situations such as:

• A duplicate donation — you were charged more than once for the same intended gift. • An accidental or incorrect amount entered at checkout. • An unauthorized or fraudulent payment made without your permission. • A payment processing or technical error. • Verified misuse or fraud involving a campaign or its organizer.

If your situation falls into one of these categories, please reach out — we're here to help make it right.

To keep support flowing to real causes, refunds are generally not granted for:

• A simple change of mind or donor's remorse. • Dissatisfaction with how a campaign turns out. • Disagreement with a cause or its organizer. • Delays, or a campaign not meeting its goal or expectations. • Outcomes that differ from what you hoped for.

Charitable giving involves real-world uncertainty. A donation is a contribution toward a cause — not the purchase of a guaranteed result, timeline, or outcome.

We're deeply grateful to our monthly supporters — recurring gifts provide steady, dependable help that lets causes plan ahead.

• You can cancel a recurring (monthly) donation at any time. • Cancellation stops all future charges going forward. • Cancellation does not retroactively refund donations that have already been processed.

Because we don't use accounts or dashboards, our team handles cancellations directly for you. To cancel a recurring donation, simply contact us (see Contact Information) using the email address you used at checkout, and we'll take care of it promptly.

Since Free Hearts Foundation does not use accounts or logins, we only need a few details to locate your donation and review your request. Please include:

• Your full name (as entered at checkout). • The email address used for the donation. • The approximate date of the donation. • The donation amount. • A short explanation of the issue.

Providing this information helps us review your request quickly and accurately. We may request additional details to verify a payment when necessary.

We aim to review refund requests within 5–7 business days of receiving the information above. If a refund is approved, it is returned to the original payment method used for the donation.

Depending on your bank or card issuer, it may take an additional 5–10 business days for the refunded amount to appear on your statement.

We're committed to protecting donors, organizers, and the integrity of the Platform. If you have a concern about a donation, please contact us first — in nearly all cases we can resolve it directly, and usually faster than a bank dispute.

Filing a chargeback or payment dispute without first contacting us may delay resolution, and we reserve the right to respond to disputes with documentation of the transaction. We also reserve the right to decline requests that show signs of abuse — for example, repeated or coordinated refund or chargeback activity, or attempts to reverse legitimate, completed donations. These measures exist to keep Free Hearts Foundation safe and trustworthy for everyone.

Questions, cancellations, or refund requests? We're happy to help:

Email: support@freehearts.org